Discover India Vacations Pvt. Ltd. reserves the right to charge listing fees for certain listings, as well as transaction fees on certain completed transactions. We also reserve the right to alter any of these fees from time to time, without prior notice.
You are responsible for all charges, fees, duties, taxes, and assessments arising from your use of our services.
If, due to a technical or other error, you are short-charged for a listing, service, transaction fee, or any other applicable fee, we reserve the right to charge or deduct the balance at a later point, at our discretion.
In the rare event that a reservation cannot be confirmed for any reason, we will process a refund and notify you accordingly. We are under no obligation to arrange a replacement booking or compensate you beyond that refund. Any further booking you make afterwards is treated as an entirely new transaction, unrelated to the earlier unconfirmed one.
If you do not use a booked air ticket or hotel reservation ("no-show"), you must request a refund within 90 days of the original departure date (for flights) or check-in date (for hotels). Any refund due will be processed according to the relevant airline's, hotel's, or our own policy.
Occasionally, service providers — airlines, hotels, transport operators — are unable to honour a confirmed booking due to circumstances beyond anyone's control: severe weather, labour disputes, insolvency, government decisions, technical or operational issues, route or flight cancellations, and similar events.
Where we're informed of such a situation in advance, we'll do our best to arrange a suitable alternative, or to secure a refund from the service provider on your behalf, less reasonable service charges. As the booking agent, we are not responsible for the underlying circumstances themselves — you may need to contact the service provider directly for further resolution.
If a technical or other failure on our own part means a previously confirmed service can't be provided, or must be substantially changed, we will refund the amount you paid for that service, minus any applicable cancellation or processing charges. This fully discharges our liability for the non-provision of that service; any further loss is borne by you.
We are not liable for delays or failures in performance caused by matters outside our reasonable control — acts of God, fire, strikes, embargoes, government or terrorism-related acts, or issues originating with airlines, railways, bus operators, hotels, or transporters. Where this affects you, we will notify you as promptly as the situation allows.
Our total liability, under any circumstances and in respect of any service offered through our site, is limited to a refund of the total amount you paid for that service, less any applicable cancellation, refund, or other charges. This liability never extends to cover any loss, damage, or additional expense beyond the amount you paid us.
Neither Discover India Vacations Pvt. Ltd. nor its suppliers are liable for any direct, indirect, incidental, special, punitive, or consequential damages — including loss of use, data, or profits — arising from or connected to your use of our website or services, whether the claim is based in contract, tort, negligence, strict liability, or otherwise. This includes delays, service failures, or issues with information, software, or related content obtained through our site.
If anything here is unclear, or you'd like more detail on how it applies to your booking, our team is happy to help.