Visa, Mastercard, and American Express payments are processed through a secure online payment gateway. Your card details are authorised directly by your bank — none of that information passes through or is stored by us. Authorisation typically takes 25–30 seconds, after which your bank issues a confirmation of the completed transaction via the gateway.
You can also pay by net banking; the amount is debited directly from your account through the same secure gateway.
An e-ticket or e-voucher is a paperless electronic document carrying a unique confirmation number. You'll need to present this number at the airline counter to receive your boarding pass, or at hotel reception at check-in, to redeem the service.
E-tickets and vouchers are sent to the email address you provide at the time of booking. If you don't receive them within the timeframe confirmed to you, please get in touch by email or phone.
Yes — it's mandatory to carry a copy of the e-ticket or voucher exactly as sent to you.
You may cancel a booking at any time by sending us an email. Cancellation charges apply as set out in the terms of the specific package or ticket you purchased — please refer to that package's own amendment and cancellation policy for exact figures, as these vary by tour, airline, and hotel.
Once a cancellation request is confirmed, refunds are processed within 15–20 working days, subject to the relevant airline or service provider first releasing the funds to us.
All refunds depend on the respective airline or service provider actually processing their portion first — we act as a facilitator of these third-party services and are not liable for changes, deficiencies, disputes, or refund delays caused directly by an airline, hotel, or other supplier.
Cancelling or amending a package or ticket may involve fees, charges, or levies payable to the relevant airline, hotel, or transporter, in accordance with that supplier's own cancellation and refund policy. We recommend reviewing the specific policy for your chosen package or ticket before booking. Any such fees charged by the airline or supplier are payable by you.
If anything here is unclear, or you'd like more detail on how it applies to your booking, our team is happy to help.